gc99's Privacy Policy

1 Introduction & Purpose of This Policy

gc99 is a safe and transparent online entertainment platform. We believe that protecting every user's personal information is a fundamental right. Through this privacy policy, we aim to clearly explain what information we collect about you, why we collect it, and how long we retain it.

By using gc99's website or services, you are considered to have fully accepted the terms of this policy. If you do not agree with this policy, we advise you to refrain from using our services.

This policy applies only to gc99's own platform. We are not responsible for the privacy practices of any third-party websites or services.

2 Information We Collect

gc99 collects various types of information as needed to provide its services. This information falls into two main categories:

2.1 Personally Identifiable Information

The following information may be collected during account registration and management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer information

2.2 Automatically Collected Information

Some technical information may be collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Pages visited and activity logs
• Cookie and session data
• Referral source (where you came from before visiting our site)

3 Purpose of Using Your Information

gc99 uses collected information only for lawful and specific purposes. Those purposes are detailed below:

3.1 Account Management and Identity Verification

Your information is used to complete the account registration and login process and to verify your identity. This prevents unauthorised access and ensures account security.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals and to detect fraudulent transactions. This information is essential for keeping transactions secure via bKash, Nagad, Rocket, and bank transfers.

3.3 Ensuring Responsible Gaming

Your information is used to monitor your gaming habits, ensure responsible gaming, and provide support when needed. This plays an important role in protecting our users.

3.4 Customer Service and Support

Your information is used to resolve any issues or questions quickly and to improve our 24/7 live chat and email support services.

3.5 Platform Development and Analytics

Your information is used for analytical purposes to improve gc99's service quality, add new features, and enrich the user experience.

4 Sharing Your Information with Third Parties

gc99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game providers: Minimal information may be shared with recognised game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi to manage gaming sessions.
• Legal obligations: gc99 may be required to disclose information in response to a court order or a lawful demand from a legitimate authority.
• Fraud prevention: Limited information may be shared with security partners to detect and prevent illegal activity or fraud.

Outside the circumstances described above, your information will not be disclosed to any third party without your written consent.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the gc99 platform to improve your experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used for managing login sessions, security verification, and payment processing. These cookies cannot be disabled.

5.2 Performance and Analytics Cookies

Analytics cookies are used to evaluate and improve the performance of the gc99 platform. The data collected through these cookies is aggregated and anonymised.

5.3 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, this may limit some functionality of the platform.

6 Data Security Measures

gc99 has put in place the highest technical and organisational measures to protect your personal information:

• SSL encryption: All data transmitted to and from the platform is protected through SSL (Secure Sockets Layer) encryption.
• Data encryption: Sensitive data at rest is kept secure using industry-standard encryption methods.
• Access controls: Only authorised staff may access your information, and only for specific operational reasons.
• Regular security audits: The platform's security measures are reviewed and updated on a regular basis.
• Firewall and anti-fraud measures: Advanced technology is used to prevent unauthorised access and fraudulent activity.

However, complete security on the internet cannot be guaranteed. While we take every precaution, you also have a responsibility to keep your account password and login details safe.

7 Data Retention Period

gc99 retains your personal information only for as long as it is needed. The following factors are considered when determining how long data is kept:

• The period during which your account remains active
• Legal obligations to retain records of financial transactions
• Potential need to resolve fraud or disputes
• Various statutory retention requirements

Even after your account is closed, certain information may be retained for a period of time due to legal obligations. Once that period ends, the information is securely deleted or anonymised.

8 Your Rights and Choices

As a user of the gc99 platform, you have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information gc99 holds about you and how it is being used.

8.2 Right to Rectification

If any of your stored information is inaccurate or incomplete, you can request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. Contact our support team to do so.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

9 International Data Transfers

In providing global services, gc99 may store and process data on servers in various countries. In such cases, the following is ensured:

• Appropriate security measures are always maintained when transferring data.
• Third-party service providers are contractually bound to comply with the standards of this privacy policy.
• International transfers of data are limited strictly to what is necessary for service delivery.

10 Protection of Minors

gc99 strictly does not permit anyone under the age of 21 to use the platform. We do not knowingly collect personal information from any minor. If information belonging to a minor enters our system, we will delete it immediately and close the associated account.

If you become aware that a minor is using our platform, please contact us at [email protected].

11 Policy Changes and Updates

gc99 may update this privacy policy periodically as needed. For significant changes:

• You will be notified of the changes via email or through the platform.
• The date on which the revised policy takes effect will be clearly stated.
• Continued use of the service after the revised policy takes effect will be considered acceptance of the new policy.

Visit this page regularly to stay up to date with any changes to the policy.

12 Contact and Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. gc99's dedicated support team provides assistance in both Bengali and English, 24/7.

• Email: [email protected]
• Live Chat: Available 24/7 on the gc99 platform

We take all privacy-related complaints seriously and aim to respond within a reasonable time.